Refund Policy

This policy covers monthly collection subscriptions, monthly and annual All Access subscriptions, and historical one-time collection purchases sold by YBC USA LLC and processed by Stripe.

Collection unlocks are one-time purchases of digital content delivered immediately, so they are generally not returnable once delivered. If a collection you bought does not work as described, contact us and we will make it right. If a refund for a collection purchase is approved, access to that collection ends when the refund is processed; your learning progress is preserved.

Cancel each collection subscription or All Access separately through Manage subscriptions & receipts on the All Access page. Cancellation stops that subscription’s future renewals, with access through the paid billing period. Your progress and historical one-time collection ownership remain unchanged. Any refund-related access adjustment applies only to the refunded period; partial refunds and unrelated collection purchases must not revoke unrelated access.

To request a refund, email hello@nameface.ai from the address on your account and tell us what happened. YBC USA LLC evaluates refund requests individually, taking into account the circumstances and applicable consumer-protection law. Approved refunds are returned through Stripe to your original payment method.

If a refund is approved for a billing period, your Premium access for that period may end when the refund is processed.

Nothing in this policy limits any mandatory consumer rights you have under the laws of your country or state, including any statutory withdrawal or refund rights that apply to digital services where you live.

Payments and refunds are processed by Stripe under its own terms. YBC USA LLC remains responsible for the customer-facing commitments in this policy.

For any billing question — cancellation, a charge you don't recognize, or a refund request — contact hello@nameface.ai. See also our Terms of Service and Privacy Policy.